Privacy Policy

1. Introduction & Scope

Welcome to DigixoLabs ("we", "our", or "us"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our websites (digixolabs.com) and our cloud SaaS applications, including DigixoInvoice (invoice.digixolabs.com).

2. Information We Collect

• Account & Business Details: Company name, proprietor name, email address, phone number, business address, Company NTN, STRN/GST number, and uploaded brand assets (logos and digital signatures).
• Billing & Client Records: Customer profiles, invoices, estimates, expense logs, appointment schedules, and support tickets created inside your isolated tenant workspace.
• Payment & Verification Data: Transaction reference numbers and payment proof screenshots uploaded for RAAST, Easypaisa, JazzCash, or bank transfers. Online credit card transactions (Stripe, PayPal, Authorize.Net, PayFast) are processed directly on encrypted gateway servers.

3. Multi-Tenant Data Isolation & FBR Integration

Each business workspace on invoice.digixolabs.com is logically isolated by a unique tenant_id. Your customers, invoices, and financial reports are strictly private to your workspace. If you enable FBR Digital Invoicing (POS/IMS) mode and provide an FBR Bearer Token, invoice tax data is transmitted solely to official FBR endpoints as instructed by you.

4. Data Ownership, Backups & Deletion

You retain 100% ownership of all business and client data entered into your workspace. You can export your invoices to CSV or download a complete JSON workspace backup at any time via Settings → Data & Utilities, or request permanent account deletion by contacting our support team.